Thanks for your reply.
We apologise for the unhappy experience happened with your purchase. We will arrange a replacement and provide shipment details in the next few days for you to follow the delivery status.
To compensate for your valuable time awaiting the replacement delivery, we are pleased to offer you 25% discount in your next purchase. Please apply code 25OFF at checkout when placing a new order.
We appreciate your patience and understanding.
Should you have any questions, please do not hesitate to contact us.